Need Help?
HELP and TIPS for Signing in:
STEP 1 - CREATE AN ACCOUNT and REQUESTING BIDDING CREDENTIALS
You can always view an auction without signing in. You must only sign in if you plan to bid on cattle. If you plan to bid on livestock, you must CREATE A NEW ACCOUNT and then request for bidding credentials at cci.live. Once you are approved the first time, you do not need to go through the process for each sale. Please DO NOT wait until sale day to request bidding credentials, some sales require approval more than one day ahead of time. Some sales also require a “bidder passcode” from the sale management for that auction. When you create an account, please use a valid email address. If in the future, if you forget your bidders password, you can reset it immediately through the email on your account.
STEP 2 - GET A BUYER NUMBER
Once you are an approved bidder at CCI, you simply go to the SALE SCHEDULE PAGE and click on the auction name that you are interested in, then click BID ONLINE and click GET BUYER NUMBER. You will instantly be assigned a buyer number, for that auction. Some sales also require a “bidder passcode” from the sale management for that auction. When you click “get buyer number” you will be instructed to enter the passcode from the sale management for that auction.
STEP 3 - Always refresh your screen if you are going in and out of service and if you “leave” your computer or the app for over 15 minutes. The computer may log you out if you have not been active for a period of time. It’s always a good idea to refresh your screen right before the sale starts. Driving and bidding is not recommended!
IMPORTANT BUYER TIPS:
BIDDING and SCREEN PRICE - VERY IMPORTANT!!!!
Please note that the asking price on the screen is REAL TIME! Screen or asking price takes precedence over audio and voice! This means that if you have a slow internet connection the auctioneer may be a few seconds, behind the screen price that is showing. The screen price is the asking bid at the auction and there is no delay, so you can bid with confidence by watching only the screen asking price. If you have a slow internet connection, we recommend that you turn off the audio and only watch the asking price box. The audio and video are for entertainment purposes only. You can also phone in to place your bids if you feel that your internet connection is not acceptable.
Always refresh your screen periodically, especially if you move in and out of service.
Always refresh your device if you have left it for over 20 minutes or return to the app after leaving it.
IF I FORGET MY PASSWORD
If you forget your password, simply click on FORGOT PASSWORD and CCI will email you a reset password link to your email inbox.
